Privacy Policy

Last Updated: May 2026

1. Introduction

Welcome to Shilvora Solutions ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and protect your information when you interact with our website and IT services.

This policy is published in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

2. Information We Collect

To provide you with our website, software, and IT solutions, we may collect the following types of personal data ("Personal Information"):

• Identity & Contact Data: Name, email address, phone number, company name, and job title.
• Technical Data: IP address, browser type, operating system, and device information automatically collected when you browse our site.
• Communication Data: Information you provide when you contact us via forms, emails, or phone calls regarding project inquiries.

3. Notice & Consent

As per the DPDP Act, 2023, we collect and process your personal data only upon receiving your explicit and informed consent. By providing your information through our contact forms or engaging our services, you consent to the collection and use of your data as described in this policy. You have the right to withdraw this consent at any time by contacting our Grievance Officer.

4. How We Use Your Information

We use your personal data for the following lawful purposes:

• To provide, operate, and maintain our IT services and solutions.
• To communicate with you regarding project updates, proposals, and support requests.
• To comply with legal and regulatory obligations under Indian law.
• To improve our website functionality and user experience.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data strictly on a need-to-know basis with:

• Service Providers: Trusted third-party vendors (e.g., cloud hosting providers like AWS/Azure) who assist us in operating our business under strict confidentiality agreements.
• Legal Authorities: Government agencies or regulatory bodies when mandated by law, court order, or legal process in India.

6. Data Security

We implement "Reasonable Security Practices and Procedures" as mandated by the IT Act, 2000. This includes secure servers, SSL encryption, firewalls, and restricted access controls to protect your data from unauthorized access, alteration, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Rights of the Data Principal (User Rights)

Under the Digital Personal Data Protection Act, 2023, you as a "Data Principal" possess the following rights:

• Right to Access: Request a summary of the personal data we hold about you.
• Right to Correction & Erasure: Request corrections to inaccurate data or request the deletion of your data when it is no longer required for the purpose it was collected.
• Right to Nominate: Nominate an individual to exercise your rights in the event of death or incapacity.
• Right to Grievance Redressal: Raise concerns regarding your data processing with our designated officer.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or to comply with applicable legal, tax, or accounting requirements in India.

9. Grievance Officer

In accordance with the IT Act and the DPDP Act, the name and contact details of the Grievance Officer are provided below. If you have any concerns regarding data privacy or wish to exercise your rights, please contact: